Emmanuel Solano
Azure Senior Escalation Manager
San Pedro, Costa Rica
Summary
👤
Senior🎓
Top SchoolEmmanuel Solano is an Azure Senior Escalation Manager with eight years of hands-on experience across support, escalation engineering, and team leadership, based in San Pedro, Costa Rica. He specializes in Azure networking—VPN Gateway, Application Gateway, Load Balancer, Bastion, and Azure Firewall—and is skilled with packet-level troubleshooting using tools like Wireshark. Known for removing roadblocks and improving workflows, he combines technical depth with people-first management, coaching teams to meet KPIs and deliver consistent customer outcomes. Emmanuel is currently expanding into big data and infrastructure automation studies, bringing a continuous-learning mindset to drive practical, scalable solutions. An often-overlooked strength is his cross-channel experience supporting professional, premier, and chat clients, which gives him a rare perspective on customer expectations and operational resilience.
8 years of coding experience
3 years of employment as a software developer
Techinical Degree in Infrastructure Automation, Technical, Techinical Degree in Infrastructure Automation, Technical at Universidad Cenfotec4 Modulos de Cisco, Cisco, 4 Modulos de Cisco, Cisco at Universidad de Costa RicaProgramming languages (2)
Github contributions (5)
EmmanuelSolano/Web-DestinosTuristicos
May 2020 - Jun 2020
Contributions:9 pushes, 1 branch in 1 month
EmmanuelSolano/DestinosTuristicos-SistemasExpertos
May 2020 - Jun 2020
Contributions:5 pushes, 1 branch in 1 month
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