Enrique Gonzalez
Head Of Support Engineering at Sourcegraph
Berkeley, California, United States
Summary
🤩
Rockstar🎓
Top SchoolEnrique Gonzalez is a pragmatic engineering leader with 11 years of experience bridging hands-on software work and customer-facing support, currently leading Support Engineering at Sourcegraph from Berkeley. He built his career at Sauce Labs advancing from frontline customer support to senior management, where he combined technical troubleshooting with process improvements and test automation. Enrique enjoys refactoring code "line by line" and has contributed to notable open-source projects like WebdriverIO and Sauce Labs' mobile sample app, adding internationalization and more robust test infrastructure. His background in CS and early IT roles gives him a strong operational mindset—he’s improved ticket workflows and automated tooling integrations to boost team efficiency. Equally comfortable in code reviews and in scaling support teams, he focuses on reliability, developer experience, and connecting everyday devices through APIs and IoT. Colleagues describe him as a detail-oriented refactorer who turns customer signals into lasting engineering upgrades.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Science (BS), Computer Science, Bachelor of Science (BS), Computer Science at University of San Francisco
English, Spanish
Github Skills (15)
localization10
nodejs10
webdriverio10
javascript10
mobile-development10
android10
saucelabs10
test-automation10
performance-testing9
testing9
automation9
automations9
espresso8
kotlin8
devtools8
Programming languages (18)
Github contributions (5)
saucelabs/sample-app-mobile
Sep 2019 - Dec 2020
This is the Sauce Labs Native Sample Application which is designed to be used with mobile devices
Role in this project:
Mobile Developer
Mobile DeveloperContributions:3 reviews, 8 commits, 1 PR in 1 year 3 months
Contributions summary:Enrique primarily focused on enhancing the mobile application's user experience by implementing Spanish language support, which involved translating UI elements and modifying the application's internationalization configuration. Furthermore, the user added screenshot functionality utilizing Spoon, a testing tool, to capture the application's state during automated tests, indicating a focus on improving the testing process. The user also added storage permissions to facilitate saving of screenshots.
sauceandroidsample-applicationsauce-labs
webdriverio/webdriverio
May 2019 - Feb 2021
Next-gen browser and mobile automation test framework for Node.js
Role in this project:QA Engineer / Test Automation Engineer
QA Engineer / Test Automation EngineerContributions:7 commits, 7 PRs, 3 comments in 1 year 9 months
Contributions summary:Enrique focused on enhancing the test suite for the `wdio-sauce-service`. Their contributions included adding tests to cover scenarios where Sauce Connect is not applicable, ensuring proper context settings for different testing environments. They also implemented retries for Sauce Connect startup failures, and addressed typing and documentation issues related to performance assertions. The user's work directly improved the reliability and robustness of the testing infrastructure.
test-automation-frameworkjasminemobile-automationcucumberperformance-test
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