Eric Adams
Head Of Production Operations
South Jordan, Utah, United States
Summary
👤
Senior🎓
Top SchoolEric Adams is a pragmatic technology leader with 13 years of experience building resilient cloud platforms and customer-facing products, currently leading Production Operations at DevRev after senior operational roles at Bolt and Conga. He has a track record of marrying engineering rigor with customer outcomes—rebuilding onboarding automation to cut merchant ramp times from months to weeks and deploying agentic AI to boost CSAT and NPS while reducing support spend. Eric drives platform cost efficiency and reliability, having cut cloud spend by nearly 25% while improving KPIs and maintaining four-nines uptime and sub-250ms latency in prior roles. He also led Bolt’s mobile effort from concept to launch, showing comfort across infrastructure, product, and mobile domains. Based in South Jordan, Utah, he blends hands-on technical skills (cloud, automation, scripting) with cross-functional leadership, and is known for scaling teams and processes rather than just individual features. An unexpected through-line in his career is the shift from operational roots in data centers and accounting to strategic, AI-enabled customer experience transformations.
13 years of coding experience
12 years of employment as a software developer
Master of Science (M.S.) Management Information Systems General, Master of Science (M.S.) Management Information Systems General at University of Utah - David Eccles School of BusinessBrighton High School
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (19)
canvas-lms10
lms10
bitbucket-api7
api-client6
ruby-client5
contentful5
heroku-api5
javascript4
testing4
nodejs4
api4
bitbucket4
automation3
ruby3
heroku3
Programming languages (3)
Github contributions (5)
ejlax/aws_portal
Nov 2012 - Dec 2012
Contributions:21 commits in 1 month
ejlax/canvas-development-tools
Feb 2015 - Feb 2015
Contributions:6 pushes in 1 day
working-oncanvasinstructurelifehandy
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