Summary
Eric Anderson is an experienced IT technician and local support specialist with over 11 years delivering hands-on desktop, server, A/V, and asset management support for higher education and enterprise environments. At the University of Memphis he manages Active Directory, server performance, digital signage and classroom A/V while leading IT asset reconciliation and security incident response using Microsoft Defender. Comfortable across imaging, deployments, networking, and SaaS/cloud tools, he pairs deep troubleshooting instincts with a curiosity for IT security and process improvement. Eric is actively studying ITIL 4 and IT Asset Management Foundation to formalize his operations expertise, and he brings a decade of freelance PC consulting that sharpens his customer-facing skills. Notably, his background evaluating web and ad relevance has given him an analytical lens for user experience and systems effectiveness.
11 years of coding experience
Courses
Cisco Networking Academy
Bachelor of Professional Studies, Information Technology, Bachelor of Professional Studies, Information Technology at The University of Memphis