Eric Cronin
Customer Success Manager at Vocera Communications
Kalamazoo, Michigan, United States
Summary
🤩
Rockstar🎓
Top SchoolEric Cronin is a customer-focused Customer Success Manager with 18 years of experience bridging technical systems and healthcare operations, currently leading customer outcomes at Stryker. He excels at managing complex vendor ecosystems and high-touch relationships, having supported large healthcare customers and coordinated multi-vendor incident resolution at Vocera. Eric combines hands-on system administration (Vocera, Emergin, Dragon Medical, Lync) with analytics and process improvement experience from roles at Whirlpool and Belkin, where he drove cost savings and BI adoption. He has deep experience training and scaling user adoption—having led training for thousands of clinicians and overseen device deployments across multiple hospitals. Known for translating technical complexity into executive-ready reports and NPS-driven improvements, he brings a blend of operational rigor and customer empathy. Based in Kalamazoo, he pairs cross-functional leadership with a knack for spotting efficiency gains that materially reduce costs and speed rollouts.
18 years of coding experience
Certificate of Recognition, Speech Communications, Certificate of Recognition, Speech Communications at El Camino CollegeAssociates, General Studies: Emphasis on Early Childhood Education, Associates, General Studies: Emphasis on Early Childhood Education at Lake Michigan College, BentonBachelors of Arts, Community Services, Bachelors of Arts, Community Services at Siena Heights University, Benton
Github Skills (11)
kotlin10
macos10
macports10
package-manager10
ports10
android10
pocket10
command-line10
cli3
git-repo1
samba1
Programming languages (2)
Github contributions (5)
macports/macports-ports
Dec 2007 - Jan 2015
The MacPorts ports tree
Contributions:186 commits, 1 PR, 1 push in 7 years 1 month
macosxpackage-managermacports-portsportsmacports
Automattic/pocket-casts-android
Apr 2023 - Dec 2024
Pocket Casts Android 🎧
Contributions:1 PR, 3 comments, 1 issue in 1 year 7 months
castspocketandroidkotlinpocket-casts
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