Eric Husband
Ottawa, Ontario, Canada
Summary
🤩
Rockstar🎓
Top SchoolEric Husband is a customer success and support leader with 7 years of experience scaling global teams and systems to drive adoption, retention, and enterprise-grade SLAs. He has built follow-the-sun support organizations and playbooks that grew a single engineer into a 40-person team handling 20,000 annual contacts while maintaining >95% CSAT and 99% SLA compliance. At Cinchy he translated product and customer insights into health scoring, renewal processes, and onboarding programs that improved forecasting and lifetime value. His background spans hands-on technical support through to professional services and sales engineering, giving him a rare blend of operational rigor and customer-facing empathy. Based in Ottawa, he pairs a commerce degree and paralegal training with a track record of turning cross-functional collaboration into measurable retention and revenue outcomes.
7 years of coding experience
10 years of employment as a software developer
Algonquin CollegeBachelor's degree, Business/Commerce, General, Bachelor's degree, Business/Commerce, General at University of Ottawa
French, English
Github Skills (30)
snyk10
sarif10
monitors10
supply-chain-security9
monitor9
security9
software-composition-analysis9
vulnerabilities9
cli8
static-analysis8
nodejs8
devsecops8
api7
python-client6
infrastructure-as-code6
Programming languages (6)
Github contributions (5)
erichusband/codeforlife-portal
Mar 2020 - Mar 2025
The portal code for Code for Life
Contributions:21 PRs, 37 pushes, 40 branches in 5 years
portal-codelifeportal
erichusband/ricky
May 2019 - May 2022
Contributions:23 PRs, 77 pushes, 71 branches in 3 years
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