Summary
Eric Lyon is an experienced IT support specialist with 13 years managing help desk, server, backup, and network operations for mid-size and retail environments. Based in Kent, Ohio, he currently serves as Support Specialist II at Energy Partners LLP after a long tenure administering Windows Server, SCCM, NetBackup, Avaya PBX, and asset inventories at Revol Wireless. Eric combines hands-on field-service skills—deploying and maintaining thin clients, POS systems, and offsite retail locations—with disciplined compliance and backup practices that protected 32 clients and multiple backup servers. Known for a personable approach to support, he has managed ticketing and end-user training for hundreds of users while leading hardware and software rollouts. His background in machining and early hands-on electronics repair gives him a practical troubleshooting mindset that helps bridge IT and operational teams.
13 years of coding experience
5 years of employment as a software developer
ASSOCIATE OF SCIENCE, COMPUTER SCIENCE, ASSOCIATE OF SCIENCE, COMPUTER SCIENCE at The University of Akron
AKRON MACHINING INSTITUTE