Eric Maki
Lead Client Services Engineer at The OpenNMS Group
San Francisco, California, United States
Summary
🤩
Rockstar🎓
Top SchoolEric Maki is a customer-focused lead client services engineer with 12 years of experience diagnosing complex software and cloud deployment issues across Docker, Kubernetes, and Helm-based microservices. He has a strong track record leading and mentoring technical support teams, delivering onsite training for international and US engineers, and handling high-priority escalations for Genesys cloud products and digital services. Eric blends hands-on troubleshooting (including SIP/telephony triage and self-built product labs) with cross-functional collaboration among Cloud OPS, PS, and R&D to drive rapid, durable resolutions. Previously he managed IT application strategy for a multi-site non-profit and integrated in-house CRM and financial systems, demonstrating both technical depth and business-facing delivery. Based in San Francisco, he shares reusable infra work publicly (github.com/makikorp/kubernetes-cluster), reflecting an interest in reproducible cloud environments.
12 years of coding experience
15 years of employment as a software developer
Master of Business Administration (M.B.A.), Master of Business Administration (M.B.A.) at San Francisco State University, Lam Family College of Business
German
Github Skills (60)
network-tools10
monitoring10
snmp10
javascript10
opennms10
5g10
citrix10
ocs10
console10
aix10
graphite10
network-monitoring10
collector10
java10
netflow10
Programming languages (7)
Github contributions (5)
OpenNMS/grafana-plugin
Aug 2017 - Dec 2022
OpenNMS plugin for Grafana
Contributions:475 commits, 470 pushes, 2 branches in 5 years 5 months
snmphelmconsolepmmkubernetes
OpenNMS/opennms
Aug 2013 - Jan 2023
Enterprise-Grade Open-Source Network Management Platform
Contributions:1 release, 3671 commits, 2 PRs in 9 years 6 months
yangmonitoringsnmpcitrix5g
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