Eric Metcalf
Senior Software Engineer at New Relic
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolEric Metcalf is a Senior Software Engineer with six years of professional engineering experience and a BS in Mathematics, currently focused on backend reliability and tooling at New Relic. He applies a math-first mindset to debugging and refining infrastructure integrations, evidenced by contributions improving the widely used newrelic Terraform provider—fixing NRQL alert handling, muting rules, and webhook payloads. Before engineering, Eric progressed through technical support and leadership roles, scaling support processes, SLAs, and cross-functional collaboration for enterprise customers. He combines strong investigative debugging skills with production-focused code changes, favoring pragmatic fixes that reduce validation redundancy and subtle state-diff issues. Based in Rochester, NY, he’s comfortable bridging customer-facing support insights with backend engineering to deliver more robust observability tooling. Colleagues rely on him for clear problem analysis and steady delivery in complex monitoring ecosystems.
6 years of coding experience
6 years of employment as a software developer
Bachelor of Science - BS Mathematics, Bachelor of Science - BS Mathematics at Portland State University
Github Skills (13)
terraformer10
go10
api10
apidoc10
terraform10
alerts9
aac9
newrelic9
alertview9
infrastructure-as-code9
alertdialog9
github-ci8
githubaction-workflow8
Programming languages (2)
Github contributions (5)
newrelic/terraform-provider-newrelic
Dec 2021 - Apr 2022
Terraform provider for New Relic
Role in this project:
Back-end Developer
Back-end DeveloperContributions:22 commits, 14 PRs, 3 branches in 4 months
Contributions summary:Eric primarily focused on fixing and improving the Terraform provider for New Relic. They addressed several issues related to the NRQL alert condition, including correcting and refining the handling of `violation_time_limit_seconds` and `aggregation_delay`. Additionally, the user tackled problems with muting rules, specifically when the `repeat` attribute was null, and also modified the code to include the payload_string attribute to webhook channel. Their work also included removing redundant validation steps and updating the DiffSuppressFunc for aggregation delay and timer, alongside other smaller updates.
newrelicproviderdeveloper-toolkitdeveloper-toolsterraform
emetcalf9/terraform-provider-newrelic
Nov 2021 - Jun 2024
Terraform provider for New Relic
Contributions:34 pushes, 32 branches in 2 years 7 months
newrelicproviderterragruntterraformterraform-provider
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