Summary
Eric Rucker is a seasoned IT professional with 12 years of experience specializing in endpoint support and systems administration, currently serving as a Client Field Technical Services Senior Associate at Dell. He leads hardware break/fix and IMACD operations for a major aerospace and defense client, acts as a hardware SME for fellow technicians, and has a track record of training and mentoring new hires. Comfortable in both hands-on repair and remote troubleshooting, he combines deep desktop/laptop expertise with practical systems-administration experience from managing a 100-seat Windows environment. Known as a fast learner who adapts quickly to new environments, he has moved from contract roles supporting automotive R&D and education to a long-term, trusted on-site technical lead. Based in Newark, Ohio, he brings steady operational reliability and an ability to translate user needs into practical hardware and software solutions.
12 years of coding experience
Associate of Applied Business, Computer Programming Technology, Associate of Applied Business, Computer Programming Technology at Central Ohio Technical College