Eric Spence
Lead Software Engineer at Genesys
Carmel, Indiana, United States
Summary
👤
Senior🎓
Top SchoolEric Spence is a Lead Software Engineer based in Carmel, Indiana with eight years of experience building and operating cloud-native software and SRE tooling at Genesys. He began as a front-end developer specializing in AngularJS and progressively moved into site reliability engineering, blending UI expertise with backend Java Spring and test automation skills. Eric is experienced in translating customer-facing requirements into reliable, automated systems and has a background maintaining Windows Server infrastructure from his university roles. Known for teamwork and leadership, he mentors engineers while driving automation to reduce toil and improve deployment confidence. His career shows a steady shift from hands-on testing and front-end work to leading reliability initiatives, reflecting a pragmatic engineer who values both code quality and operational excellence.
9 years of coding experience
6 years of employment as a software developer
Computer Science, Computer Science at Anderson University
English
Github Skills (21)
newrelic10
genesys9
status-page8
scripting8
pagerduty6
terraform6
terraform-provider6
javascript6
serverless-plugin5
step-functions5
sumologic5
developer-tools4
serverless-framework3
aws3
aws-step-functions3
Programming languages (2)
Github contributions (5)
MyPureCloud/purecloud-flow-scripting-api-sdk-javascript
Dec 2017 - Nov 2018
Genesys Cloud Flow Scripting API SDK JavaScript
Contributions:7 commits, 7 pushes, 5 branches in 10 months
genesysjavascriptscripting
ericSpence/opentelemetry-collector-contrib
Dec 2023 - May 2024
Contrib repository for the OpenTelemetry Collector
Contributions:2 pushes in 5 months
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