Summary
Eric Zhao is a program manager specializing in international student services and admissions, currently leading daily operations for Illinois Tech’s Office of Global Services and supporting over 5,000 F-1 and J-1 students and scholars. With an MS in Higher Education Administration from Northwestern and nine years of experience spanning admissions, student-facing programming, and visa compliance, he combines data-driven process management (Terra Dotta, Banner, SOPHAS) with hands-on customer service. He has a strong track record of improving office workflows through student staff supervision, systems optimization, and tailored orientation programs that boost retention and compliance. Eric’s background as an admissions assistant and graduate coordinator honed his attention to detail—he’s reviewed 500+ applications and led applicant-tracking system clean-ups. He also brings extensive English instruction experience (2,300+ TOEFL teaching hours), which informs his cross-cultural communication and curriculum design skills. Based in Chicago, he’s passionate about making higher education accessible and practical for international learners while quietly enjoying thoughtful travel and a minimalist “my backpack” approach to life.
9 years of coding experience
Master of Science - MS, Higher Education/Higher Education Administration, 3.89/4.00, Master of Science - MS, Higher Education/Higher Education Administration, 3.89/4.00 at Northwestern University
Bachelor of Arts - BA, English Language and Literature, General, GPA: 3.85/4.00, Bachelor of Arts - BA, English Language and Literature, General, GPA: 3.85/4.00 at Qingdao University of Technology
High School Diploma, Student of Science, High School Diploma, Student of Science at High School Attached to Shandong Normal University
English, Chinese