Erica Franz
Customer Success Manager at Fat Pony
San Diego, California, United States
Summary
👤
Senior🎓
Top SchoolErica Franz is a Customer Success Manager in San Diego with over a decade of experience helping SaaS and WordPress products scale through hands-on technical support, documentation, and operations. She began as the first Customer Success Specialist at OptinMonster, contributing code and SOPs during the product’s WordPress-to-SaaS transition and continues to troubleshoot complex integrations across major platforms and email providers. With roots as a WordPress developer and designer since 2006, she blends front-end and back-end skills (HTML/CSS/JS/PHP) with user-centered support, billing workflows, and internal process design. Erica’s background in running niche businesses and publishing—plus experience as an instructor and licensed therapist—gives her a rare combination of technical depth, operational discipline, and empathetic client-facing communication.
11 years of coding experience
6 years of employment as a software developer
Equitation Classical Dressage, Equitation Classical Dressage at National School of Academic EquitationCertification Massage Therapy Anatomy/Physiology Pathophysiology Kinesiology Ethics, Certification Massage Therapy Anatomy/Physiology Pathophysiology Kinesiology Ethics at Lakeside School of MassageCertification NeuroMuscular Therapy, Certification NeuroMuscular Therapy at St. John NeuroMuscular TherapyBachelor of Fine Arts English Physics Creative Writing History Art History Painting 2D Design Cultural Studies, Bachelor of Fine Arts English Physics Creative Writing History Art History Painting 2D Design Cultural Studies at University of Wisconsin
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (26)
wordpress9
wordpress-plugin9
plugin8
seo7
metadata7
php6
meta-tags6
jquery-plugin6
ionic5
jquery5
visitors5
ionicons5
icon-pack5
javascript4
typescript4
Programming languages (4)
Github contributions (5)
ericakfranz/wp-featherlight
Jul 2015 - Aug 2022
Contributions:2 pushes in 7 years 2 months
wordpressultrapluginlightboxwordpress-plugin
ericakfranz/frontend-dashicons
Jun 2016 - Aug 2022
Contributions:4 PRs, 3 pushes, 3 branches in 6 years 3 months
wordpressfontgutenbergwordpress-sitefront-end
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