Summary
Erica Millado is a Senior Customer Experience Program Manager at Microsoft with a decade of experience bridging engineering, partners, and enterprise customers to deliver secure, scalable AI and cloud solutions. She specializes in orchestrating ISV and startup engagements on Azure, driving enablement and resiliency for regulated industries like financial services. Her background spans software engineering, technical program management, and frontline math education, which contributes to a rare blend of technical rigor and pedagogical clarity when aligning product and partner needs. Known for turning discovery into deployable solutions, she focuses on optimizing Windows AI on modern enterprise hardware while ensuring compliance and reliability at scale. A Microsoft Circle of Excellence Platinum Award recipient, Erica balances strategic vision with hands-on collaboration across commercial and engineering teams. Based in New York, she brings an educator’s patience and a data-informed mindset to complex partner ecosystems.
10 years of coding experience
6 years of employment as a software developer
iOS Development, iOS Development at Flatiron School
Master of Education - MEd, Secondary Math Education, Master of Education - MEd, Secondary Math Education at Brooklyn College
Bachelor of Business Administration - BBA, Marketing, Bachelor of Business Administration - BBA, Marketing at Loyola Marymount University