Erica Phelps
Vice President, Customer Success at Sales Assembly
Mount Pleasant, South Carolina, United States
Summary
👤
Senior🎓
Top SchoolErica Phelps is a strategic customer success executive with nearly two decades in relationship management and over a decade leading teams that scale SaaS businesses between $25M and $75M ARR. She has repeatedly driven $10M+ annual expansion through data-driven playbooks, MEDDPICC adoption, and scalable post-sale processes while improving gross retention and customer satisfaction across mid-market and enterprise segments. Known as a servant leader, Erica builds high-performing teams—scaling organizations from single digits to 30+ reps, reducing churn, and cutting operational spend through standardized workflows. Her athletic background as a 25-year competitive athlete and 20-year coach informs a coaching-first management style that emphasizes empowerment, engagement, and performance. Based in Mount Pleasant, SC, she now leads customer success at MD Integrations, bringing clinical product empathy to telehealth scale-up challenges. Colleagues value her blend of operational rigor, cross-functional collaboration, and a genuine enjoyment of building customer-centric work cultures.
10 years of coding experience
5 years of employment as a software developer
Sport Management, Sport Management at Towson UniversityBachelors, Communication, Bachelors, Communication at Rutgers University
Github Skills (16)
angular-universal9
ngxs7
eslint7
boilerplate6
tslint6
ionic6
angular6
typescript5
oop5
javascript4
redux4
react4
state-management3
storybook3
rxjs3
Programming languages (1)
Github contributions (5)
ftadra/acnexpert
Mar 2020 - Apr 2020
Contributions:11 pushes, 1 branch in 1 month
ftadra/UTFPRWEB
Apr 2016 - Apr 2016
Contributions:4 pushes, 1 branch in 1 day
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