Erica Souza
Customer Success Manager at SecuriThings
Boulder, Colorado, United States
Summary
🤩
Rockstar🎓
Top SchoolErica Souza is a customer success leader with four years of experience building and scaling technical support functions for data and security platforms, now serving as Customer Success Manager at SecuriThings in Boulder. She led technical support at Airbyte, an open-source data integration platform, and progressed through increasingly senior support and field roles at Splunk, demonstrating strong troubleshooting, cross-functional escalation, and customer advocacy skills. Erica pairs a technical mindset with account-focused empathy—earlier roles in operations, hospitality, and running a consumer-facing startup honed her process orientation and customer experience instincts. She holds a BA in Integrative Physiology from the University of Colorado Boulder, and uniquely blends analytical problem solving with hands-on service leadership to help engineering and product teams turn complex issues into lasting customer value.
4 years of coding experience
6 years of employment as a software developer
Bachelor of Arts (BA), Integrative Physiology, Bachelor of Arts (BA), Integrative Physiology at University of Colorado BoulderAssociate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies, Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies at Santa Barbara City College
Github Skills (22)
bigquery10
postgresql10
ai-agent10
data-collection10
python10
mysql10
snowflake10
data-engineering10
databases10
java10
etl10
ai10
elt10
mssql10
pipeline10
Programming languages (2)
Github contributions (4)
sw-yx/airbyte
Jun 2022 - Jul 2022
Airbyte is an open-source EL(T) platform that helps you replicate your data in your warehouses, lakes and databases.
Contributions:7 commits in 29 days
airbytedatabasedatabases
airbytehq/airbyte
Mar 2022 - Dec 2022
Open-source data movement for ELT pipelines and AI agents — from APIs, databases & files to warehouses, lakes, and AI applications. Both self-hosted and Cloud.
Contributions:10 reviews, 27 commits, 21 PRs in 9 months
aiai-agentdatabasedatabaseselt
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