Summary
Erik Landsness is a Senior Principal Solutions Engineer with two decades of experience building and operating Internet and cloud services, now focused on observability, SRE, and scalable service delivery at Dynatrace. He has repeatedly built and evolved organizations—creating Site Reliability functions, consolidating monitoring tooling, and leading global Centers of Excellence—while applying ITIL, change management, and data-driven process design. Comfortable both in hands-on development (Node.js, JavaScript, API integrations, ChatOps) and strategic leadership, he has operationalized 24/7 incident response, automated remediation, and cross-team change controls at scale. Known for turning post-incident learnings into enduring improvements, he pairs analytics-based decision making with pragmatic automation to reduce toil and improve customer experience. Based in Philadelphia, he blends product-minded thinking with deep operational expertise to help teams shift from reactive operations to proactive reliability.
11 years of coding experience
21 years of employment as a software developer