Summary
Erik Leonard is an experienced IT Project Manager and network operations leader with 25 years of hands-on technical and managerial experience and nine years in formal IT roles, currently leading projects at Axalta. He blends deep domain expertise in unified communications, cloud voice platforms (Genesys, Cisco, Talkdesk), VoIP/SIP, FTTP/SIP migrations and LAN/WAN design with practical troubleshooting in 24x7 environments. Erik has a proven record of driving cross-functional cloud migrations, improving case management and KPIs using ITIL and Agile practices, and building training and mentoring programs that support DEI and psychological safety. His background spans carrier-grade telecom systems through to enterprise contact-center architectures, and he often bridges the gap between field technicians and senior stakeholders to convert manual processes into intuitive, data-driven solutions. Based in Annville, PA, he pairs a Penn State degree in Telecommunications Management with a history of founding workplace mentoring initiatives and leading vulnerability-in-the-workplace programs that go beyond typical technical leadership.
9 years of coding experience
19 years of employment as a software developer
Bachelor of Arts (BA) Telecommunications Management, Bachelor of Arts (BA) Telecommunications Management at Penn State University
Annville-Cleona HS
English