Erik Oliveira
Analista De Suporte Técnico N2 at TIVIT
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolErik Oliveira is an experienced IT support analyst with 8 years delivering level‑2 support and infrastructure management for large clients such as Petrobras, combining hands‑on troubleshooting with user-focused communication. He bridges business needs and technology by translating user requirements into reliable solutions, managing Citrix, Active Directory, Zabbix/Grafana monitoring, patch windows and cloud sustainment. Trained in network specialization and IT governance with MBAs in Project Management and IT Governance, he also leads small teams and drives process improvements to boost service continuity. Comfortable coaching advanced users and coordinating with senior teams (networks, DB, firewalls), he’s equally curious about development work involving React, React Native, Node.js and Python. A practical troubleshooter who values clear listening, he brings resilience and conflict‑management skills that help maintain operations in high‑pressure environments.
8 years of coding experience
MBA Gestão de Projetos, Computer/Information Technology Administration and Management, MBA Gestão de Projetos, Computer/Information Technology Administration and Management at UnivirtuaPós-graduação Lato Sensu - MBA Governança em T.I, Information Technology, Pós-graduação Lato Sensu - MBA Governança em T.I, Information Technology at UniVirtuaEspecialista, Redes de Computadores, Especialista, Redes de Computadores at ESABCurso Superior de Tecnologia (CST), Gestão da Tecnologia da Informação, Curso Superior de Tecnologia (CST), Gestão da Tecnologia da Informação at Fatec Tatui
Github Skills (14)
que9
textinput9
pode8
projeto8
rio7
floatingactionbutton6
highlight6
css4
react4
android4
javascript3
python3
react-native3
material-design2
Programming languages (3)
Github contributions (5)
marcosdosea/GestaoAnimal
Nov 2020 - Jul 2021
Sistema para gestão de saúde de animais que pode ser utilizado por particulares ou empresas.
Contributions:7 releases, 36 reviews, 125 commits in 8 months
sistemapodeporgestanimais
Eldeerick/github-repos
Apr 2020 - May 2020
Buscar um usuário do github e trazer a suas informações públicas de perfil e repositórios, com color highlight de acordo com linguagem do projeto.
Contributions:76 commits, 29 pushes, 5 branches in 11 days
highlightriosprojetocssjavascript
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