Erika Torres
CX Manager at Interseckt Corporation
Fort Lauderdale, Florida, United States
Summary
👤
Senior🎓
Top SchoolErika Torres is a CX Manager and co-founder with 12 years of experience blending project management, IT analysis, and customer experience for SaaS and mobile products. She leads cross-functional teams using Agile and Scrum, specializing in requirements, QA (including Android Espresso automation), test planning and Zendesk-driven technical support to close the loop between users and developers. Her background spans public sector IT projects in Spain and EU-funded programs, clinical systems rollout, and hands-on QA for the widely used FrostWire client, giving her rare visibility into both enterprise and consumer software lifecycles. Fluent in English and Spanish, she pairs strong documentation and training skills with practical tools knowledge (GitHub, Jira, Salesforce, Tableau), and she often turns customer support trends into product improvements. Colleagues rely on her to translate complex technical constraints into clear business cases and actionable test cases that reduce release risk.
12 years of coding experience
Computer Engineer, Information Technology, Computer Engineer, Information Technology at UCAB - Universidad Católica Andrés BelloMaster Degree; 2004; BSC + MSC, Project Management; Computer Engineer, Master Degree; 2004; BSC + MSC, Project Management; Computer Engineer at 2005-2006Master's degree, Education, Outstanding performance, Master's degree, Education, Outstanding performance at Leeds Trinity and All Saints CollegeMaster's degree, Project Management, Master's degree, Project Management at Universidad Politécnica de Valencia
Github Skills (9)
espresso10
uitest10
android-test10
javas10
junit10
android-testing10
ui-testing10
java10
test-automation10
Programming languages (1)
Github contributions (5)
frostwire/frostwire
Jan 2016 - Mar 2017
An easy to use Cloud Downloader, BitTorrent Client and Media Player. Search, Download, Play, Share
Role in this project:
QA Engineer / Test Automation Engineer
QA Engineer / Test Automation EngineerContributions:12 commits, 12 PRs, 6 pushes in 1 year 2 months
Contributions summary:Erika primarily contributed to the project by writing and updating Android espresso tests for the FrostWire application. Their commits focus on testing user interface elements and application functionality such as the first launch flow, search functionality, and the downloading process. The work includes setting up testing environments, writing test cases, and integrating them into the project's build process.
downloaderbittorrenttorrentnodejsmedia-player
muckachina/frostwire
Aug 2018 - Aug 2018
An easy to use Cloud Downloader, BitTorrent Client and Media Player. Search, Download, Play, Share
Contributions:8 PRs, 4 pushes in 1 day
downloaderbittorrenttorrentnodejsmedia-player
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