Erin Grace
User Education Manager
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolErin Grace is a Senior Technical Writer with nine years in software user education, known for transforming documentation into cost-saving customer experiences for clients like Nike, Wells Fargo, and state agencies. She builds end-to-end content programs—information architecture, help centers, tutorials, and release-synced publishing—while embedding Agile practices and CI-friendly workflows into cross-functional teams. Erin has led teams, codified processes and style guides, and pioneered inclusivity initiatives such as an organization-wide Inclusive Language Guide that gained director-level adoption. A pragmatic problem-solver, she pairs technical rigor (MadCap Flare, Jira-driven publishing) with UX-minded counsel to reduce support load and speed onboarding. Fluent in Japanese and a member of the Confederated Tribes of Siletz, she brings a global and culturally informed perspective to user-facing content.
9 years of coding experience
4 years of employment as a software developer
BA, Japanese, BA, Japanese at University of OregonInternational Division Curriculum Certificate of Completion, Japanese, International Division Curriculum Certificate of Completion, Japanese at 早稲田大学
Japanese, English
Github Skills (2)
git-addons5
git3
Programming languages (1)
Github contributions (3)
eringrace/hello-world
Sep 2016 - Oct 2016
Contributions:2 PRs, 22 pushes, 4 branches in 27 days
terriblepythonpython3
githubschool/wtd-hello
May 2017 - May 2017
Contributions:14 commits, 11 PRs, 8 pushes in 1 day
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