Ernest Senopratomo
Product Support Engineer at Akamai Technologies
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolErnest Senopratomo is a Product Support Engineer with over ten years at Akamai in San Francisco, specializing in customer-facing web applications, APIs, and portal experiences. He serves as a Tier-2 technical escalation and SME, bridging support and engineering to improve product quality, documentation, and developer integrations for Akamai OPEN API. Ernest combines hands-on Java and JavaScript development enthusiasm with a track record of building internal tools, KB articles, and training programs that measurably boost support efficiency. His background includes process re-engineering that cut ticket resolution times and an MBA paired with a BS in Information Systems, giving him both technical depth and product-minded business perspective. Colleagues rely on him for pragmatic troubleshooting, developer collaboration, and translating recurring escalations into actionable product feedback.
10 years of coding experience
13 years of employment as a software developer
MBA, General, MBA, General at San Francisco State UniversityBS, Information System, Computer Science, BS, Information System, Computer Science at University of Wisconsin-La Crosse
English, Indonesian
Github Skills (8)
trend10
papi9
akamai8
scheme6
authentication6
cli5
golang4
go2
Programming languages (3)
Github contributions (5)
Senopratomo/openapiclientsample
Oct 2019 - Jul 2023
Contributions:6 releases, 11 pushes, 1 branch in 3 years 9 months
Senopratomo/siemeventprocessor
Aug 2020 - Feb 2023
Contributions:1 release, 3 pushes, 1 branch in 2 years 6 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.