Erwin Berceles
Client Support Clerk at NTT DATA North America
Vancouver, British Columbia, Canada
Summary
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Senior🎓
Top SchoolErwin Berceles is an IT professional and growing software developer based in Vancouver with eight years of hands-on support experience and a diploma in Computer Systems Technology from BCIT. He currently provides IMAC and ticket management support at Vancouver General Hospital through NTT DATA, after several years in desktop and field technician roles where he honed troubleshooting, incident handling, and customer-facing skills. Comfortable working solo or in teams, he blends practical operational know-how with a developing software design skillset learned through formal study. His background in high-throughput retail and frontline tech support gives him a pragmatic focus on efficiency and clear communication under pressure. Erwin’s profile reflects a transition from systems support into development, suggesting an appetite for applying real-world IT insights to software projects. Colleagues can expect a dependable problem-solver who bridges end-user needs and technical solutions.
8 years of coding experience
HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at Notre Dame Regional SecondaryBritish Columbia Institute of Technology (BCIT)
French, Tagalog, English
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (3)
Github contributions (5)
cartaroomassign01/Assign01
Feb 2019 - Mar 2019
First Assignment of COMP4711 at BCIT
Contributions:2 releases, 26 PRs, 21 pushes in 26 days
bcit
ErwinBerceles/CartaRoom
Apr 2019 - Jun 2019
Contributions:32 pushes, 1 branch in 2 months
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