Eugene kim
Senior Director, Global Support at Yugabyte
Irvine, California, United States
Summary
🤩
Rockstar🎓
Top SchoolEugene kim is a seasoned technical leader with over two decades of hands-on experience in engineering escalations, customer-facing support, and global team leadership, currently serving as Senior Director of Global Support at Yugabyte. He has repeatedly driven measurable operational improvements—most recently achieving an 84% engineering case deflection rate and a 30% year-over-year reduction in median time-to-resolution—while running 24/7 support across five regions. Eugene combines deep product and field knowledge from roles at EMC and Dell with a knack for building tooling, training, and processes that turn critical escalations into permanent fixes. He excels at bridging engineering, product, and sales to preserve customer trust at scale and has a history of orchestrating large platform upgrades and analytics-driven solutions for tens of thousands of systems. Based in Irvine, CA, he brings a pragmatic, prevention-first approach to support that emphasizes self-service and operational resilience—skills honed since his early days in data center integration and lab automation.
4 years of coding experience
18 years of employment as a software developer
University of California, Irvine
Korean
Github Skills (16)
databases10
kubernetes10
scale-out10
distributed-systems10
cpp10
high-performance10
cloud-native10
distributed-database10
sql10
paxos10
sql-database10
database10
yugabytedb9
raft9
oltp9
Programming languages (2)
Github contributions (5)
eugeneckim/memory_training
Dec 2021 - Nov 2023
Contributions:10 pushes, 1 branch in 1 year 11 months
eugeneckim/emacs
Jul 2021 - Apr 2022
Contributions:17 pushes, 1 branch in 9 months
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