Summary
Eugene Tan is a product leader with 11 years of experience building customer care platforms across Southeast Asia, currently Head of CC Product at Lazada where he leads regional teams for CLEO (AI buyer chatbot, MAU 10M), Buyer Helpcenters (MAU 8M) and Xspace CRM used daily by thousands. He blends entrepreneurship, advertising, project management and UI/UX design to move quickly from user insight to production, and has a track record of rapid promotions and cross-border delivery. Known for thriving under pressure and solving problems with creativity and wit, he pairs people leadership with hands-on product strategy and roadmap ownership. Early work in fintech KYC revamps cut verification time by 50% and error rates by 75%, reflecting his focus on measurable impact. Based in Guangzhou with roots in Singapore, he mentors product teams and teaches UX fundamentals, always scouting for the “hacker to his hustle.”
11 years of coding experience
4 years of employment as a software developer
Bachelor of Science (B.Sc.) Double Major in Information Systems & Entrepreneurship, Bachelor of Science (B.Sc.) Double Major in Information Systems & Entrepreneurship at Singapore Management University
English, Chinese