Eva Lau is an experienced member services and benefits leader with 11+ years in public pension administration and a long prior career at IBM in marketing, client support, and business development. As Santa Clara Member Services Manager at CalSTRS since 2018, she combines program-level oversight with frontline benefits expertise gained as a Benefits Specialist, delivering member-centered solutions for a large, complex retirement system. Her background at IBM reflects strong skills in stakeholder engagement, program management, and translating technical or policy detail into clear client-facing communications. An MBA and BS from USC Marshall underscore her blend of strategic business acumen and operational focus. Known for steady leadership across public and private sectors, she brings institutional knowledge and a pragmatic approach to improving member experience and service delivery.
11 years of coding experience
19 years of employment as a software developer
MBA, MBA at University of Southern California - Marshall School of Business
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Eva Lau - Santa Clara Member Services Manager at CalSTRS