Eziamaka Msc
Customer Success Manager at Eden Life Inc
Lagos State, Nigeria
Summary
👤
Senior🎓
Top SchoolEziamaka Msc is a customer success leader with 8 years of experience helping SaaS and tech companies in Lagos strengthen client relationships, reduce churn, and drive measurable revenue growth. She has built customer experience operations from the ground up—designing SOPs, escalation matrices, omnichannel support, and playbooks that lifted CSAT by 35% and first-call resolution by 75%. Comfortable with both strategic programs and hands-on execution, she has led onboarding overhauls that cut time by 40%, introduced data-driven segmentation and upsell motions, and maintained sustained NPS improvements. Her cross-functional collaboration with Sales, Product, and leadership paired with fraud-mitigation process design shows she balances growth with operational rigor. Eziamaka’s background blends people management, process design, and practical tooling experience (Zendesk, Jira, Mailchimp), and she’s known for running bi-weekly upskilling programs that keep teams performing above KPI. Beyond metrics, she’s a customer champion who turns complex accounts into long-term partnerships.
7 years of coding experience
6 years of employment as a software developer
Master's degree, Public Administration, Master's degree, Public Administration at University of LagosBachelor's Degree, Economics, Bachelor's Degree, Economics at Madonna UniversityWaec, Sciences, Waec, Sciences at Federal Government College Odogbolu Ogun State
Igbo, English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (51)
javascript10
css10
maze10
nodejs10
react10
math9
codebase9
certification8
tensorflowjs8
emotion-recognition7
face7
digitalocean7
face-landmarks7
saas7
face-recognition7
Programming languages (8)
Github contributions (5)
EziamakaNV/AutoMart
May 2019 - Jul 2019
Auto Mart is an online market place for automobiles of diverse makes, model or body type. With Auto Mart , users can sell their cars or buy from trusted dealerships or private sellers
Contributions:170 commits, 144 PRs, 90 pushes in 2 months
placereactdiversetrustedjavascript
EziamakaNV/epicmail
Feb 2019 - Apr 2019
A web app for delivering messages
Contributions:140 PRs, 137 pushes, 62 branches in 2 months
react
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.