Fabio Lichinchi
Senior Manager, Customer Success Management at ServiceNow
Reading, England, United States
Summary
🤩
Rockstar🎓
Top SchoolFabio Lichinchi is a customer success leader with nine years in SaaS and enterprise technology, currently managing international Customer Success at Armis across EMEA and APJ. He has built and led CSM teams from early stages through expansion, driving revenue growth and retention while working with complex, multi-stakeholder enterprise accounts in cybersecurity, networking, data, and cloud infrastructure. His background includes hands-on technical success roles at HashiCorp, Dremio and Zscaler and earlier technical presales and software development experience, giving him rare fluency across product, sales and engineering. Fabio routinely uses SaaS metrics (NDR, GRR, NPS) to shape adoption strategies and enable long-term customer value. Based in Reading, UK, he balances a people-first leadership style with a pragmatic, results-driven approach and even finds time for ukulele practice and Mario Kart—small reminders that he values team culture and work-life balance.
9 years of coding experience
12 years of employment as a software developer
Bachelor’s Degree BSc (Honours) in Computing and Information Technology, Bachelor’s Degree BSc (Honours) in Computing and Information Technology at The Open University"G. Leopardi" Upper Secondary State SchoolCPD Certificate in Sales Practice Business/Commerce, General, CPD Certificate in Sales Practice Business/Commerce, General at Technological University DublinHigher Technical Education and Training Course (Italian IFTS) - European Level IV Industrial Software Analyst and Developer, Higher Technical Education and Training Course (Italian IFTS) - European Level IV Industrial Software Analyst and Developer at “G. Capellini” Technical Industrial Upper Secondary State School
Romanian, English, Italian, Spanish
Github Skills (20)
duplicate-detection10
synchronize9
vault9
api-gateway9
outlook9
two-way9
service-discovery8
consul8
kubernetes8
data-center8
service-mesh7
pinterest7
google7
synchronization7
windows6
Programming languages (4)
Github contributions (5)
mukkino/itch-batch-downloader
Sep 2022 - Mar 2026
Contributions:1 review, 36 pushes, 1 tag in 3 years 6 months
mukkino/Sleeky
Mar 2023 - Apr 2026
🎨 A sleek and simple frontend & backend theme for YOURLS
Contributions:4 pushes in 3 years 2 months
backendfrontendyourls
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