Faisal Qureshi
Technical Account Manager at SOTI
Canada
Summary
👤
Senior🎓
Top SchoolFaisal Qureshi is a Technical Account Manager with 14 years of hands-on experience in endpoint security, UEM, and IT service delivery across Mac, Windows, and Linux environments. He has progressed from service desk and support engineering roles to leading IT support and endpoint security programs, most recently joining SOTI after managing IT support and servicedesk operations at Afiniti. Faisal’s technical breadth spans Sophos, Ivanti EPM, SOTI MobiControl, Jamf, Rapid7, SolarWinds, VMware, M365 and Synology NAS, enabling him to bridge vendor solutions with practical, secure deployments. He combines ITIL/ITSM discipline with frontline troubleshooting and large-scale deployment experience, making him equally comfortable with ticketing tools like Jira and ServiceNow and hands-on endpoint integrations. Based in Canada with an EEE engineering background, he brings a systems-thinking approach to incident reduction and patch/encryption strategy. An understated strength is his track record of advancing from entry-level support to strategic technical account management, which reflects strong customer-facing communication and operational leadership.
14 years of coding experience
3 years of employment as a software developer
Bachelor’s Degree, Electrical and Electronics Engineering, Bachelor’s Degree, Electrical and Electronics Engineering at Sir Syed University
English, Urdu
Github Skills (10)
mustache9
latex8
pdf7
markdown6
python6
pandoc6
yaml6
simulator2
simulation2
panda3d2
Programming languages (1)
Github contributions (5)
faisalqureshi/webify
Dec 2017 - Feb 2022
A python wrapper (and a little more than that) for pandoc to generate websites and pdf documents from markdown, yaml and mustache files.
Contributions:104 commits, 126 pushes, 5 branches in 4 years 2 months
pandocpythonpdfmarkdown-yamlpdf-documents
uoit-ml/mcsc-ml
Jun 2017 - Apr 2018
Contributions:19 commits, 1 PR, 15 pushes in 10 months
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