Summary
Farid Hammouti is an IT expert with over 20 years of hands-on experience and eight years in senior roles, specializing in incident management, VIP user support and optimizing user experience across banking, healthcare and public sectors. Certified ITIL and MCSE-trained, he blends operational N1/N2 support, technical coordination and project deployment with leadership in team coaching and change management. At BPCE Solutions Informatiques he drives proactive asset and incident prevention, premium VIP support and workspace IT rollouts to ensure service continuity in critical environments. He also brings uncommon expertise in audiovisual systems and event technical direction from roles supporting bank headquarters, which strengthens his ability to manage collaborative spaces and complex on-site integrations. Passionate about process improvement, Farid pairs practical troubleshooting with a focus on anticipating needs and designing pragmatic solutions that boost productivity.
8 years of coding experience
Baccalauréat Sciences et techniques tertiaires, Action et Communication Commerciale, Baccalauréat Sciences et techniques tertiaires, Action et Communication Commerciale at Lycée A. CAMUS
BTS informatique de gestion, BTS informatique de gestion at GRETA Nantes
Microsoft Certified Systems Engineer MCSE, Administrateur système et réseau Microsoft Windows, Microsoft Certified Systems Engineer MCSE, Administrateur système et réseau Microsoft Windows at 2002 Formation Microsoft : Administrateur système et réseau Microsoft
Management Agile, Management Agile at Rhesos
Itil V3, Itil V3 at Tibco
French, English