Fatih Ok
Support Team Lead at Zeplin
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolFatih Ok is a Support Team Lead based in San Francisco with a decade of experience blending customer support, product specialization, and hands-on engineering. He rose through roles at Zeplin from Support Engineer to Senior Support Engineer and now leads the support team, focusing on improving customer experience and streamlining support workflows. His background in Management Information Systems from Boğaziçi University underpins a data-informed approach to troubleshooting and process optimization. Known for operating at the intersection of technical problem-solving and UX, he brings practical engineering empathy to support strategy and team coaching. Notably, he pairs startup-era software engineering experience with enterprise product support, enabling him to translate complex technical issues into clear, customer-facing solutions.
10 years of coding experience
7 years of employment as a software developer
Bachelor's degree, Management Information Systems, Bachelor's degree, Management Information Systems at Boğaziçi University
Turkish, English
Github Skills (5)
plug4
sketch4
zeplin3
css3
styles3
Programming languages (2)
Github contributions (5)
fatihok/awesome-support
Oct 2019 - Dec 2019
Contributions:24 commits, 17 pushes in 2 months
fatihok/project-details
Oct 2019 - Oct 2019
Zeplin extension to generate the project details of the screens
Contributions:12 commits, 11 pushes, 1 branch in 2 days
detailszeplin-extensionzeplin
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