Fatima Fakih
Customer Success Engineer at Hightouch
Sydney, New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolFatima Fakih is a Customer Success Engineer based in Sydney with five years of experience helping customers adopt and troubleshoot cloud observability and integrations. She progressed through technical and solutions roles at Datadog—moving from Solutions Engineer to Senior Technical Support Engineer—before joining Hightouch, bringing deep hands-on experience with observability, troubleshooting, and customer-facing technical enablement. Her background includes full-stack web development training and a foundation in environmental biology, which gives her a practical, systems-thinking approach to complex problems. Former roles at Apple and field work in environmental services underscore strong operational discipline and empathy for end users. Fatima is adept at translating product capabilities into measurable customer outcomes and thrives at the intersection of support, engineering, and product adoption.
5 years of coding experience
4 years of employment as a software developer
The University of SydneyBachelor's degree Environmental Biology, Bachelor's degree Environmental Biology at University of Technology Sydney
Github Skills (12)
datadog10
hugo10
documentation10
integrations9
agent8
bcs8
dd8
monitoring7
charts5
php4
kubernetes4
helm4
Programming languages (4)
Github contributions (5)
ffakih5/Travelmate
Jan 2021 - Jan 2021
Contributions:19 reviews, 71 commits, 33 PRs in 12 days
ffakih5/Burger-Yum
Mar 2021 - Apr 2021
Contributions:116 pushes, 1 branch in 1 month
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