Felicity Vaughan is a Senior System Engineer with over eight years of focused experience in change management, product implementation, and full SDLC operations, currently driving stability and transitions at Visa. She has a long track record of building and documenting change and configuration processes across large enterprises—including government, financial, and retail sectors—and is skilled at coordinating cross-functional and international teams through planned and crisis events. Certified in ITIL and SQL with early Microsoft certification, she combines hands-on tooling experience (CA Service Desk, CMDB, Endevor, BizFlow) with strategic process reengineering and KPI-driven reporting. Felicity pairs strong training and communication skills with an analyst’s attention to detail, having created SOPs, MOUs, and CMDB test instances to reduce risk and improve release reliability. Outside of work she experiments with game development and Haskell, reflecting a pragmatic curiosity that informs her approach to tooling and automation.
8 years of coding experience
2 years of employment as a software developer
BS Business Admin/Computers, BS Business Admin/Computers at Centenary University
Diploma Computer Programming, Diploma Computer Programming at The Chubb Institute
Contributions:62 commits, 57 pushes, 11 branches in 3 years 2 months
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