Summary
Felipe Carrillo is a user-experience leader with over a decade of experience designing and scaling UX teams and design systems across retail, finance, telecom and education in Chile and Latin America. Currently Head of User Experience at Walmart Chile, he has built new ways of working, career paths, hiring processes and UX metrics that embed a data-driven mindset across organizations. His background as a graphic and web designer (Falabella, LATAM) and as a university instructor gives him a rare blend of hands-on UI, email/mobile marketing and pedagogy-informed mentorship. Felipe has repeatedly led UX-led digital transformations—defining vision for design systems, managing UX debt and setting OKRs—while partnering with innovation and product offices to shape enterprise product portfolios. Notable is his consistent focus on operationalizing UX (skill matrices, hiring, metrics) so design teams can scale without losing craft or measurable impact.
10 years of coding experience
3 years of employment as a software developer
UOC (Universitat Oberta de Catalunya)
Service Design, Postgraduate, Service Design, Postgraduate at Pontificia Universidad Católica de Chile
Diploma course Web Manager & Design Pro, Web Design, project management, Digital marketing, Postgraduate, Diploma course Web Manager & Design Pro, Web Design, project management, Digital marketing, Postgraduate at Academia Mac
Workshop, Service Design - Interaction Design, Certified, Workshop, Service Design - Interaction Design, Certified at Universidad Católica de Valparaíso
Diploma in Pedagogy for Higher Education, Planning, Assessment, Didactic, Postgraduate, Diploma in Pedagogy for Higher Education, Planning, Assessment, Didactic, Postgraduate at Universidad Santo Tomás (CL)
Spanish, English