Felix Hu is a Technical Support Engineer with 11 years of experience who leads a small team handling data analysis for OneDrive for Business cases at Wicrecend. A University of Pittsburgh alumnus with nearly three years in Microsoft's PFA department, he blends deep troubleshooting experience with data-driven customer support. Known for strong self-learning ability, he studies Natural Language Processing outside work to bring modern automation and insight to support workflows. Based in Minhang District, Shanghai, he combines enterprise cloud support know-how with a curious, hands-on mindset—self-described playfulness on GitHub belies a serious focus on improving user-facing reliability.
11 years of coding experience
学士学位, computer information system technology, 学士学位, computer information system technology at University of Pittsburgh
Contributions:20 commits, 20 pushes in 4 years 6 months
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Felix Hu - Technical Support Engineer at Wicrecend