Summary
Fernando Arce is a bilingual customer-facing professional with 12 years of experience across retail management, technical sales, logistics, and customer service. He combines hands-on technical abilities—PC assembly, configuration, and advanced Microsoft Office skills—with a proven track record supervising teams and running kiosk and promotional operations. His background includes fast-paced call-center work resolving account issues, hands-on package handling at UPS, and multi-site courier responsibilities supporting Sears stores in Puerto Rico. Comfortable in both English and Spanish, he excels at clear communication with diverse customers and colleagues. Currently seeking new opportunities in technical support, retail operations, or entry-level IT roles, he brings practical troubleshooting skills and a service-first mindset. A detail-oriented problem solver, he often blends technical know-how with frontline experience to improve customer outcomes and operational efficiency.
12 years of coding experience
3 years of employment as a software developer
Cumbres Institute