Fernando De Souza
Business Systems & Customer Success Operations Consultant
São Paulo, Brazil
Summary
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Senior🎓
Top SchoolFernando De Souza is a business technology consultant with over a decade of experience aligning SaaS, CRM and ERP ecosystems to optimize commercial and customer success operations. He currently scales a CRM platform for accounting firms—doubling the client base while coordinating portfolio managers, leading adoption training, and implementing API-driven automations and ERP integrations. As founder of a consulting practice and former IT coordinator in global industrial automation, he bridges infrastructure and financial process expertise to translate complex technical requirements into practical playbooks and decision frameworks. He also pioneers AI-assisted agents to formalize operational logic, a less obvious strength that accelerates repeatable workflows and improves handoffs between business and technical teams.
12 years of coding experience
2 years of employment as a software developer
Technical license, Electrical, Electronic and Communications Engineering Technology/Technician, Technical license, Electrical, Electronic and Communications Engineering Technology/Technician at Senai São PauloCurso de Extensão, Formação de BPO Financeiro, Curso de Extensão, Formação de BPO Financeiro at BSSP Centro EducacionalCurso Superior de Tecnologia (CST), Gestão de Redes e Segurança de Sistemas, Curso Superior de Tecnologia (CST), Gestão de Redes e Segurança de Sistemas at Uninove - Universidade Nove de JulhoPós-graduação Lato Sensu, Information Technology Project Management, Pós-graduação Lato Sensu, Information Technology Project Management at Faculdade de Tecnologia de São Paulo - FATEC-SP
English, Spanish, Portuguese, Italian, German, French
Stackoverflow
454reputation
38kreached
18answers
1question
Github Skills (8)
pandas6
ibm-watson6
text-mining6
beautifulsoup6
android6
webscraping6
python6
java6
Programming languages (1)
Github contributions (5)
Fernandoms/D2-cg
May 2018 - May 2018
Contributions:1 PR, 11 pushes, 1 branch in 4 days
Fernandoms/Engenharia-de-Software---Design-Patterns
Apr 2016 - May 2016
Contributions:1 push, 1 branch, 4 issues in 9 days
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