Filipe Batista
Technical Support Engineer at Bentley Systems
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolFilipe Batista is a Technical Support Engineer based in São Paulo with nine years of hands-on experience supporting retail and SaaS environments, currently focused on web application deployment and troubleshooting at Bentley Systems. He brings deep expertise in ERP, POS and e-commerce systems, proficiency with SQL database diagnostics, and practical experience integrating apps with IIS and Azure services. Filipe has repeatedly worked at the intersection of operations and development—resolving Level 3 incidents, analyzing XML/JSON transaction flows, and translating production issues into actionable bug reports for engineering teams. A front-end development student and Information Systems bachelor candidate, he pairs growing coding skills with a solid support background, which helps him reproduce and fix client-facing problems faster. Notably, he applies data-driven metrics and quick methodologies to improve customer satisfaction across global, remote-support contexts.
9 years of coding experience
Bachelor of Technology - BTech, Computer Technology/Computer Systems Technology, Bachelor of Technology - BTech, Computer Technology/Computer Systems Technology at Impacta Tecnologia
Stackoverflow
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Github contributions (5)
FilipeBoy/Projeto-site-DCE-Dom-Bosco
Oct 2016 - Nov 2016
Contributions:21 commits, 10 pushes, 1 branch in 1 month
FilipeBoy/SAD-Sistema-legado
Nov 2020 - Nov 2020
Contributions:2 pushes, 1 branch in 1 day
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