Fionn Tolster is a solutions engineer with 11 years of experience helping product and support teams troubleshoot and resolve complex technical issues across SaaS platforms. He has driven customer-facing technical work at VGS and Netflix, combining big-data analysis, incident response, and knowledge-base development to reduce customer impact and accelerate escalations. Prior roles at InVision, Dropbox, and Wriggle Learning show deep hands-on expertise in developer tooling, SAML SSO, deployment automation, and device imaging. Comfortable bridging engineering and customer success, he has written training courses and led developer-support teams to improve observability and operational workflows. Based in Oregon and recently trained in data processing through Harvard Online, he pairs practical support instincts with a growing data-science toolkit to turn telemetry into actionable customer stories.
11 years of coding experience
2 years of employment as a software developer
Professional Diploma in Data Science Data Processing, Professional Diploma in Data Science Data Processing at Harvard Online
Leaving Certificate, Leaving Certificate at Templeogue College C.S.S.p.
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