Fionna Yao
Lead Product Designer at Zendesk
Greater Melbourne Area Australia
Summary
👤
Senior🎓
Top SchoolFionna Yao is a Lead Product Designer with over a decade of experience marrying user-centered design with front-end engineering to deliver polished, production-ready products. At Zendesk she drives conversational UX for enterprise and SMB customers, translating complex requirements into accessible, data-informed interfaces. Her multidisciplinary background spans end-to-end product work—from ideation and atomic design systems to HTML/CSS/JS prototyping and implementation on Rails and .NET—enabling tight collaboration with engineering teams. Having moved from agency work to product-led roles, she brings a pragmatic blend of creative craft and measurable UX optimization informed by analytics and user testing. Based in Greater Melbourne, she’s known for turning prototypes into living UI components and for championing design thinking within agile product lifecycles.
11 years of coding experience
Swinburne University of TechnologyCertificate IV in Applied Language, Japanese, Certificate IV in Applied Language, Japanese at RMIT University
English, Indonesian, Chinese, Japanese
Github Skills (34)
bootstrap7
pagination7
datatables7
mailgun7
google-fonts6
vue6
litmus6
css6
bulma6
stylesheets6
checkbox6
foundation6
semantic-ui5
javascript4
postcss4
Programming languages (5)
Github contributions (5)
21Connect/ap21-pos-prototype
Sep 2016 - Sep 2016
Contributions:30 pushes, 1 branch in 14 days
fionnayao/fionnayao.github.io
Dec 2017 - Mar 2018
Contributions:3 PRs, 21 pushes, 1 branch in 3 months
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