Fitzgerald Marcelin
Technical Customer Success Manager at Qualtrics
Charlottesville, Virginia, United States
Summary
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Senior🎓
Top SchoolFitzgerald Marcelin is a Technical Customer Success Manager with eight years of hands-on engineering and client-facing experience, currently helping Qualtrics customers translate technical requirements into measurable outcomes. He holds a Master’s in Computer Science and a BS focused on Cybersecurity, and has practical experience across Python, C/C++, Java, JavaScript, Linux packaging, AWS, Firebase, and ML-driven IoT pipelines. His work as a UVA research assistant cut data offload time by 66% through real-time upload tooling and produced an SVM classifier for wearable detection, showing a knack for turning sensor data into production-ready solutions. At VeriSign he prototyped a Merkle-Tree Ladder signing tool that reduced signature sizes by up to 94%, contributing to post-quantum DNS security efforts—an indication of both cryptographic curiosity and systems-level impact. He blends troubleshooting and stakeholder communication skills from academia and internships to deliver reliable, secure solutions for both end users and internal teams.
8 years of coding experience
3 years of employment as a software developer
High School Diploma, High School Diploma at Greensville County High SchoolAssociate of Arts and Sciences - AAS, General Studies, Associate of Arts and Sciences - AAS, General Studies at Southside Virginia Community CollegeMaster of Computer Science, Computer Science, Master of Computer Science, Computer Science at University of VirginiaProgramming languages (2)
Github contributions (5)
fijitheislandboy/Physics_GS
Feb 2018 - Dec 2020
Contributions:8 pushes, 1 branch in 2 years 11 months
rohanrajnair/BGPVisualization
Apr 2022 - May 2022
Contributions:14 commits, 10 pushes, 1 branch in 16 days
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