Flávio Marta
3rd Level Support Agent at DrehPunkt GmbH
Greater Rostock Region Germany
Summary
👤
Senior🎓
Top SchoolFlávio Marta is a customer-focused 3rd Level Support Agent with 12 years of experience blending IT support, software apprenticeship training, and hospitality operations to solve technical problems with empathy. Based in the Greater Rostock region, he progressed from hotel front-office and shift leadership roles into IT apprenticeships and now provides advanced technical support at DrehPunkt GmbH. He values intercultural communication and multilingualism, viewing technology as a tool to connect people—an outlook shaped by travel and a background spanning Portugal and Germany. Known for patience and clear client-facing communication, he brings both practical support skills and a service-oriented mindset to technical incidents and user education. Less obvious is his path: formal studies in informatics combined with hands-on hospitality experience give him a rare ability to translate technical complexity into human-centered service.
12 years of coding experience
Science and technology, Science and technology at Escola Básica e Secundária da Sé - LamegoEscola EB2/3 Gomes Teixeira de ArmamarHotel management, Hotel/Motel Administration/Management, Hotel management, Hotel/Motel Administration/Management at IST-Hochschule für ManagementNot completed, Informatic engineering, Not completed, Informatic engineering at Universidade de Trás-os-Montes e Alto Douro
Portuguese, English, French, Spanish, German, Greek
Github Skills (62)
kotlin10
appindicator10
messenger10
perl10
signal10
swt9
tray-icon9
android-development9
java9
android9
otrs9
eclipse8
swing8
layout8
exposure-notification8
Programming languages (5)
Github contributions (5)
CallMeFlanby/CallMeFlanby
Apr 2022 - Feb 2025
Contributions:4 pushes, 1 branch in 2 years 10 months
CallMeFlanby/GymTracker
Mar 2022 - May 2022
Contributions:30 commits in 2 months
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