Florian Guerrier
Fractional COO Ops Advisor Coach For Tech Companies at Client Ops
Paris, Ile-de-France
Summary
👤
Senior🎓
Top SchoolFlorian Guerrier is a Fractional COO, Ops advisor and coach with over a decade of hands-on experience scaling customer operations in startups and scale-ups, notably leading transformation at MANGOPAY where he managed +70 people across PMO, CS, onboarding and business ops. He excels at diagnosing hidden operational bottlenecks—translating metrics into actionable insight, exposing buffers that mask problems, and realigning promise, perceived value and execution to reduce Time-to-Value without knee-jerk hiring. Florian intervenes when NPS/CSAT fall, churn rises, support and CSMs are saturated, or onboarding costs spiral, focusing where superficial optimizations and new tools fail. His approach blends audit sprints, advisory projects and coaching to embed sustainable ops excellence and decision-making rigor. Based in Paris, he combines intrapreneurial product experience from Leetchi and Bankiwi with operator depth, making complexity actionable for founders and ops leaders. An HEC alumnus who prefers structural fixes over flashy tooling, he builds organizations that naturally deliver performance, satisfaction and continuous improvement.
10 years of coding experience
1 year of employment as a software developer
Project Management Office - Web/Tech, PMO - Web/Tech, Project Management Office - Web/Tech, PMO - Web/Tech at IIM Digital SchoolHEC Paris
French, English
Github Skills (2)
wrapper1
api1
Github contributions (3)
Mangopay/api-docs
May 2016 - May 2016
Contributions:1 commit in 1 day
Mangopay/mangopay
Jun 2016 - Jun 2016
Contributions:1 comment in 1 day
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