Florian Raschbichler
Director Of Customer Service at HiveMQ
Greater Munich Metropolitan Area Germany
Summary
🤩
Rockstar🎓
Top SchoolFlorian Raschbichler is a customer-success-focused technology leader with a decade of experience building and scaling global support, customer success, and professional services teams for B2B infrastructure software. As Director of Customer Service at HiveMQ he has maintained 97%+ CSAT and GRR while more than doubling ARR and customer count, driving results with a static headcount and introducing low-touch success for PLG-driven long-tail customers. He began his career as a software developer working with MQTT and has leveraged that technical background to design support operations that hit 100% SLA targets and deliver exceptional NRR outcomes. A frequent conference speaker and author, he pairs practical metrics-driven leadership with a growth mindset and certifications in content marketing and cooperative communication. Florian is equally comfortable coaching teams, publishing thought leadership on edge computing, and rolling up his sleeves to translate product and protocol knowledge into outstanding customer outcomes.
10 years of coding experience
1 year of employment as a software developer
IHK PrĂĽfung, Fachinformatiker Anwendungsentwicklung, 2, IHK PrĂĽfung, Fachinformatiker Anwendungsentwicklung, 2 at Staatl. Berufsschule I - Karl-Peter-Obermaier-Schule Passau
English, German
Stackoverflow
533reputation
26kreached
15answers
0questions
mqtt
top-5%
Github Skills (95)
messaging10
broker10
connectivity10
hivemq10
java10
mqtt-protocol10
mqtt9
client-library9
m2m9
backpressure9
foundation9
pubsub9
iot9
role-based-authorization9
api8
Programming languages (5)
Github contributions (5)
hivemq/hivemq-cloudwatch-plugin
Jan 2017 - Dec 2017
AWS Cloudwatch Plugin for HiveMQ - The Enterprise MQTT Broker
Contributions:2 PRs, 1 push, 1 branch in 10 months
brokermqttcloudwatchmqtt-brokeraws-cloudwatch
hivemq/influxdb-monitoring-plugin
May 2017 - Jan 2018
A HiveMQ plugin that reports metrics to InfluxDB for monitoring purposes
Contributions:2 commits, 1 PR, 1 push in 8 months
reportsmetrics-reportspmminfluxdbgrafana
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