Francis Cullen
Senior Software Engineer at Intuit
Vista, California, United States
Summary
👤
Senior🎓
Top SchoolFrancis Cullen is a Senior Software Engineer with a decade of experience building high-scale, full-stack systems at Intuit, where he architects agentic support platforms, context-memory services, and self-help content APIs that handle millions of customer interactions daily. He specializes in operational excellence—reducing mean time to response, designing on-call recovery processes, and instrumenting systems with tools like Splunk and PagerDuty to keep customers calm and productive. Comfortable across languages with a current focus on JavaScript, he’s helped launch frameworks that let other teams rapidly build and evaluate custom agents and human-in-the-loop workflows. Beyond shipping reliable APIs and widgets, he brings a pragmatic focus to documentation and testable recovery pathways that prevent incidents from reaching customers. Off-hours he competes in Scottish Highland Games and experiments with desktop apps and PC gaming—bringing a hands-on, experimental mindset to both engineering and life.
10 years of coding experience
5 years of employment as a software developer
University of California San DiegoGeneral Studies, Emergency Medical Technology/Technician (EMT Paramedic), 3.2, General Studies, Emergency Medical Technology/Technician (EMT Paramedic), 3.2 at Palomar CollegeGeneral Studies, General Studies at Mesa Community College
Github Skills (39)
wordpress10
wordpress-plugin10
whatsapp8
gutenberg8
messaging7
telegram7
macos6
medium6
chat6
slack6
windows6
linux6
firefox-addon6
javascript6
electron6
Programming languages (4)
Github contributions (5)
b-upstairs/rgy
Dec 2018 - Dec 2018
Contributions:30 commits, 10 PRs, 16 pushes in 1 day
x029a/franz
Aug 2018 - Aug 2018
Franz is a free messaging app for services like WhatsApp, Slack, Messenger and many more.
Contributions:1 release, 1 push, 1 tag in 1 day
whatsappfranzchatslackmessaging-app
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