Francisco Velez
Manager, Customer Experience at Hive Streaming
Maryland, United States
Summary
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Senior🎓
Top SchoolFrancisco Velez is a customer experience leader with 12 years of experience helping enterprise clients adopt complex SaaS solutions and reduce churn, currently managing Customer Experience at Hive Streaming. He combines a technical foundation in Computer and Information Systems with hands-on project management and customer success roles at Equifax and NCR, enabling him to translate product roadmaps into measurable adoption plans. Francisco is skilled at using data-driven health checks, stakeholder interviews, and training to drive retention and surface product feedback that informs development. Known for proactively coordinating cross-functional teams to resolve issues and for cultivating customer references, he balances technical understanding with strong presentation and facilitation abilities. Based in Maryland, he brings a pragmatic, customer-centric approach rooted in both implementation and long-term strategic support.
12 years of coding experience
14 years of employment as a software developer
Bachelor of Arts (B.A.), Computer Science, Bachelor of Arts (B.A.), Computer Science at College of Charleston
Stackoverflow
1reputation
0reached
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Github Skills (49)
llm10
webui10
openai10
ai10
ollama10
openapi10
javascript-client9
command-line-interface9
angularjs9
sdk9
azure8
angular8
azure-cli8
raven8
javascript8
Programming languages (5)
Github contributions (5)
franciscovelez/panoramic-image-mosaic-opencv
May 2014 - May 2014
Contributions:8 commits in 1 day
franciscovelez/face-tracking-mouse-control-opencv
Feb 2014 - Feb 2014
Contributions:4 commits in 1 day
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