Francois Castro
Service Operation Specialist
Lille, Hauts-de-France
Summary
👤
Senior🎓
Top SchoolFrancois Castro is a Service Operation Specialist with a deep background in technical support, threat analysis, and documentation across cloud and email security platforms. With over eight years in tech and more than 20 years of customer-facing experience, he excels at bridging teams, translating complex incidents into actionable fixes, and improving operational procedures. He’s driven by direct, honest interaction—whether onboarding customers, coordinating cross-functional escalations, or leading knowledge-base initiatives. At OVHcloud he led technical copywriting and platform migrations, and at Hornetsecurity he now supervises infrastructure monitoring, deployments and deliverability remediation for provider platforms. Comfortable in Linux, MySQL and Microsoft 365 environments, he combines hands-on troubleshooting with process ownership and team coaching. Notably, his career blends frontline client relationship skills from logistics and community management with technical leadership in cloud and email security.
8 years of coding experience
5 years of employment as a software developer
DEUG, Droit, DEUG, Droit at University of Lille 1 Sciences and TechnologyFormation de délégué du personnel, Organisation des entreprises / Droit, Formation de délégué du personnel, Organisation des entreprises / Droit at CEGOSFormation Community Management, Communication and Media Studies, Formation Community Management, Communication and Media Studies at TamentoFormation Excel Perfectionnement, Bureautique, Formation Excel Perfectionnement, Bureautique at For InvestCertificat en Langues Etrangères, Anglais - Espagnol, Certificat en Langues Etrangères, Anglais - Espagnol at Université du Droit et de la Santé (Lille II)Prise en main des mandats CHSCT (- 300 salariés), Sûreté / Sécurité / Hygiène, Prise en main des mandats CHSCT (- 300 salariés), Sûreté / Sécurité / Hygiène at TNT Express International (formation interne)Formation Contrat Sécurité, Sécurité routière, Formation Contrat Sécurité, Sécurité routière at CentaureBases en Prévention des Risques Professionels (Autoformation INRS), Sécurité du Travail, Bases en Prévention des Risques Professionels (Autoformation INRS), Sécurité du Travail at Institut National de Recherche et de Sécurité
English, Spanish
Github Skills (8)
markdown10
ovh10
hosting10
webhosting10
rendering5
pelican4
python4
rendering-engine3
Programming languages (1)
Github contributions (5)
Fracasx/docs-rendering
Aug 2018 - Aug 2018
Official rendering engine for static generation of OVH Docs platform
Contributions:4 pushes in 1 day
renderingrendering-engineovhovh-docs
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