Francois Charron
Senior Personal Travel Program Manager at Enjoying free time
Lausanne, Vaud, Switzerland
Summary
👤
Senior🎓
Top SchoolFrancois Charron is a seasoned service and program leader with 30+ years of experience architecting customer-focused service portfolios and driving continual service improvement across global, multicultural teams. He has repeatedly translated operational practices into productized offerings—commercializing 11 managed services and generating $35M+ in annual revenue—while leading a 150+ Client Service Manager community to deliver 95% customer satisfaction. At SITA he launched Service Portfolio Management, revamped service catalogues and sales assets, and created the WeCareDirect portal and Innovation Days to elevate customer engagement and brand reputation. Known for blending technical roots in messaging and systems with strategic marketing and change communications, he excels in aligning stakeholders across matrix organizations to adopt new behaviors and processes. Based in Lausanne, he now applies that mix of productization, monetization and human-centered change to personal travel program management, bringing an uncommon combination of legacy systems expertise and commercial innovation.
11 years of coding experience
6 years of employment as a software developer
Bachelor’s degree, Software Analyst (Programmeur d’Etudes), Bachelor’s degree, Software Analyst (Programmeur d’Etudes) at Pierre and Marie Curie University
French, English
Github Skills (113)
mjpg-streamer10
v4l210
cursor10
cursor-position10
sourceforge10
cursors10
javascript9
color-scheme9
cli9
stream9
ssh9
command-line-tool9
streamer9
hdmi9
tui9
Programming languages (9)
Github contributions (5)
last-cursor-position/last-cursor-position
Aug 2014 - Feb 2021
last Cursor Position is a package for atom that keeps a history of past cursor positions and allows to travel between them
Contributions:13 commits, 5 PRs, 14 pushes in 6 years 6 months
positioncursor-positioncentertravelcursors
fcharron/Colmar
Jul 2018 - Jul 2018
Contributions:3 pushes, 1 branch in 1 day
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