François Marchal is a seasoned digital transformation leader with 25 years in IT and 13 years in senior roles, focused on railway operations, passenger information and customer-facing digital services. Currently Directeur Pilotage Numérique Clients & Exploitation at SNCF Réseau, he designs multi-year digital roadmaps, drives interoperable interfaces across infrastructure managers and leads data governance for network usage and rolling stock. His career blends hands-on systems engineering (from metrology and embedded systems) with large-scale service delivery—MaaS platforms, CRM, IoT and mobile/web applications—and proven experience creating directorates to consolidate digital capabilities. Known for accelerating delivery and embedding agile practices, he couples stakeholder orchestration with pragmatic governance to turn complex operational needs into interoperable digital products. An MBA-trained engineer, he often operates at the intersection of innovation, operations and data, quietly leveraging deep rail-domain expertise to unlock cross-organizational reuse and efficiency.
13 years of coding experience
DEA Métrologie Automatique et Electronique, DEA Métrologie Automatique et Electronique at Université Henri Poincaré, Nancy 1
Diplôme d'ingénieur, Diplôme d'ingénieur at Ecole Nationale Supérieure d'Electricité et de Mécanique (ENSEM)
Master of Business Administration - MBA Master d’Administration des Entreprises / ex D.E.S.S. C.A.A.E., Master of Business Administration - MBA Master d’Administration des Entreprises / ex D.E.S.S. C.A.A.E. at IAE Paris - Sorbonne Business School
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François Marchal - Directeur Pilotage Numérique Clients & Exploitation