Frank Santiago
Technical Support Specialist at FDA
Greater Seattle Area United States
Summary
🤩
Rockstar🎓
Top SchoolFrank Santiago is a seasoned Technical Support Specialist with over a decade of hands-on experience supporting federal and corporate environments across the Greater Seattle region and beyond. He excels at troubleshooting desktops, laptops, mobile devices, and network equipment for distributed sites, managing imaging and inventory, and delivering timely remote and onsite resolution under pressure. Known for strong bilingual communication (English/Spanish) and self-directed initiative, he has a track record of creating user-facing assets like IT newsletters, new-hire orientations, and business cards that improve end-user experience. His background spans healthcare device support, aerospace, and federal government IT, bringing disciplined process, security awareness, and documented ticketing practices to each role. Frank also contributes to open-source front-end work—adding UI and media-resolution features to a browser extension—demonstrating practical coding skills beyond traditional help-desk duties. Reliable, organized, and recognized with internal awards, he combines technical depth with a customer-first approach and a continual learning mindset.
10 years of coding experience
Boston Computer Learning Center
Github Skills (7)
opera-extension10
javascript10
webextension10
user-interface10
chrome-extension10
browser-extension10
html9
Programming languages (8)
Github contributions (5)
xifangczy/cat-catch
Dec 2015 - Jan 2023
猫抓 浏览器资源嗅探扩展 / cat-catch Browser Resource Sniffing Extension
Role in this project:
Front-end Developer
Front-end DeveloperContributions:43 releases, 599 commits, 22 PRs in 7 years 2 months
Contributions summary:Frank contributed to the user interface and functionality of the "cat-catch" browser extension. Their work includes code changes in `js/m3u8.js` for incorporating audio and video resolution information, as well as modifications to `js/popup.js` for functionality. They also worked on adding features to the frontend by implementing code in html.
firefoxjqueryjavascriptchromefirefox-addon
xifangczy/BmMod
Aug 2021 - Nov 2021
Contributions:2 releases, 21 commits, 6 pushes in 3 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.